We are committed to growing new audiences by exploring ways of making and presenting relevant, resonant and challenging theatre for all our audiences. We are plugged into all the networks that you would expect of a theatre of our size and with a big commitment to access, diversity and equality across the programme, Hertford Theatre has great relationships with all sorts of venues dotted across the district from village halls to other regional theatres.
We received the Arts Council funded Greenhouse Producers Fellowship Award in conjunction with Harlow Playhouse, have been awarded Best Regional Theatre for two years running by regional promotional magazine: Muddy Stilettoes and are also a Hertford Regional College employee of the year winner for Technical Theatre.
As well as producing our own in-house Christmas show and giving work to a small army of actors, designers, makers and stage crew; we have been involved in a range of co-productions and arts activities that touch all corners of East Herts. We have supported a number of regional and national touring companies to rehearse and stage their work at Hertford Theatre and in partnership with local arts-based businesses we seek to make the venue as accessible and relevant as possible. Creative partners include:
And finally, if you’ve got the makings of a creative idea but you’re not sure where to go with it, that’s where our unique Hatch scheme comes into its own. Under this scheme any individual or company can find space to discuss, share, research, develop and create new work. We are able to offer facilities, expertise and experience to help realise your project. All it takes is an email or phone call to our director, Rhys Thomas, to find some time to chat about that idea you’ve been hoping to hatch.
With our fully accessible foyer and auditorium and boasting a rare Trip Advisor Certificate of Excellence; Hertford Theatre plays an important part in the life, health and well-being of the people who live in and around Hertford. We are often used as a centre for community consultations, play host to informal gatherings, meetings and host a broad range of social activities and classes. We are a hub for all things Hertford.
A recognised Dementia and Family Friendly Venue, we offer relaxed performances and screenings where SEN children and adults can enjoy their favourite show or film without worry. We turn the sound down a bit, leave the house lights on, avoid too many flashing lights and loud bangs, and let the audience come and go as they like. All this just makes things that bit easier for everyone!
In a similar way, we also offer special screenings of our films for all our Parents/Carers and Babies – where the noise of a crying baby is not frowned upon and parents/carers can gather to chat, watch a film and be part of an informal social network. Whilst for our deaf and hard of hearing audiences we offer subtitled screenings and for our blind audiences we offer an audio description facility.
We offer a diverse and inclusive volunteers scheme that is open to anyone over the age of 16yrs and this offers a chance for people to get involved with the day to day running of the theatre, generating a sense of ownership and pride in the theatre. Becoming a volunteer is a wonderful way to meet other people, to be in a supportive and social environment and of course, to give something back to the community and the theatre. In return for all their hard-work our volunteers get to see films and shows for free!
Hertford Theatre carries its message out into the community and beyond by distributing leaflets and posters as well as engaging with social media on Facebook and Twitter. We also get involved in many parts of rural Hertfordshire and have a presence in many village fetes and festivals across the district.
As you can see when you glance over our dedicated Community Board in the Hertford Theatre foyer; we play host to a range of local community organisations offering a range of activities including yoga classes, health and fitness classes, dance classes and immersive sensory play classes for toddlers and babies. In so doing, Hertford Theatre plays its part in supporting a large number of local businesses, charities and organisations including:
We do everything we can to support the teachers who bring their students and pupils to see shows and films at Hertford Theatre. Most schools visit Hertford Theatre late in the Autumn Term for our high-quality Christmas show but throughout the year we include films and shows that are relevant to the schools curriculum from Key Stages 1-4.
If a school decides to come and visit us we offer a bespoke booking service which means the school gets a named person to look after them from the point of booking to the point at which you and your school leave after seeing the show or film. The school receives a personal seating plan, the option of a pre-show theatre visit and health and safety checklists as well as a number of extra goodies including (where possible) free ice creams and programmes.
We can respond to the specific need of a student group by offering a relaxed performance or screening, a chill out room and if it all gets too much the show can be watched in private on TV.
As well as a school coming to see us for a show or film we offer:
We do loads of stuff other than putting on shows, exhibitions and films. Hertford Theatre is an award winning, accessible, diverse and open-hearted building and there are all sorts of ways for you to get involved.
Take a look at the different ways we work with the community:
Due to essential IT maintenance, customers are unable to book online or via our telephones on Monday 25th January from 8am onwards.
We anticipate that our systems will be running again in the afternoon of 25th January.
Customers can book in person only during this time.
If you have any non-ticket related enquiries, please call our administration line on 01992 504537.
We apologise for any inconvenience this has caused.
Watch the video below or click here to explore our listings for this week...
Castle Hall was the name of the venue until 2010, when we underwent a fantastic transformation to become Hertford Theatre.
As well as a new name and new branding, the building itself was renovated... if you were looking for Castle Hall, we'd love you to explore the website and discover Hertford Theatre! Just click on the Home icon above and take a look around.
Monday 22nd December 10am to 5pm
Tuesday 23th December 10am to 3.30pm
Wednesday 24th December 10am to 3.30pm
Thursday 25th December CLOSED - MERRY CHRISTMAS!
Friday 26th December 1pm to 3.30pm
Saturday 27th December 12 noon to 6.30pm
Sunday 28th December 12noon to 6.30pm
Monday 29th December 1pm to 3.30pm
Tuesday 30th December 1pm to 3.30pm
Wednesday 31st December 1pm to 3.30pm
Thursday 1st January 1pm to 3.30pm
Friday 2nd January CLOSED
Saturday 3th January 10am to 4pm
Sunday 4th January CLOSED
We are not currently recruiting for any staff at the moment.
But thank you for considering working at Hertford Theatre!
As a family, your visit to the theatre should be as stress-free and enjoyable as possible, creating memories and conversations long after you’ve gone home. We hope this short list will answer any queries you have about visiting us.
Hertford Theatre is committed to being a family friendly venue and we welcome all families.
We do remind families that Hertford Theatre is a place of work and a busy, active theatre and cafe space, not a play area - children should be supervised at all times.
There are no steps when you enter the theatre or in the general visiting area. There are no steps to get into the auditorium; however you will need to navigate some steps if you are sitting in the tiered seating.
We have a toilet for those with disabilities which has full baby changing facilities.
You are welcome to breastfeed or bottle feed your baby in our café area.
We also offer free tap water which is available at the cafe.
You are welcome to park your buggy at the back of the auditorium when watching a show of film, but we take no responsibility for this.
There is plenty of room in the café for buggies and prams to move around easily.
We have booster seats available at the back of the auditorium for small children.
These operate on a first come first served arrangement- simply collect one on your way in and return it on your way out!
We want your whole family to be able to enjoy our wide variety of shows.
We offer ‘Babes in Arms’ tickets on many of our shows, simply enquire at the Box Office.
These tickets are free and are issued for fire regulations only.
They are suitable for babies that are not going to be sat on their own, so we advise these are children under 18 months old.
We have Parent and Baby screenings of films, which are suitable for parents and babies to watch and to not worry if babies need feeding or walking around.
Any other show, we ask that if your baby is crying that you take the baby outside the auditorium where you can soothe them without disturbing other patrons.
Our Relaxed Screenings have been specially designed for children with SEN and Autism.
Enjoy the film without extra stimuli such as queuing. There will be a chill out space available in case you need a break from the film.
The lighting will be dimmed and the sound will be reduced. We won’t show ads or trailers before the film and there will be no loud Front of House announcements.
Need to plan your visit in advance?
Download our Social Story to help familiarise yourself with your visit to Hertford Theatre.
Email firstname.lastname@example.org with any questions about your visit.
You can visit our site without telling us who you are or giving us any personally identifiable information. Data Protection Hertford Theatre does not capture and store any personal information about individuals who access this web site, except where you voluntarily choose to give us your personal details via email or by using an electronic form, booking or reserving tickets, or enquiring about any of our services. Any personal data provided to Hertford Theatre will be used for providing you with the information or service you have requested. This data will be processed and stored in compliance with the Data Protection Act 1998. We may also use the information you provide to assess our performance. Where such information is used in a performance report, it will be aggregated and anonymised. No personal details will ever be included in such a report. We do not pass any of your personal data to outside organisations and/or individuals, except with your express consent or where required for the purposes of fraud detection or prevention. We do not collect personal information for commercial purposes. Cookies The Hertford Theatre website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for Hertford Theatre. Hertford Theatre will not use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Hertford Theatre will not link, or seek to link, an IP address with the identity of a computer user. When you buy a ticket, the online ticket system needs to use a cookie to process your ticket order. This cookie is deleted when you leave the ticket system Data Controller Hertford Theatre operates as a service/department of East Herts Council, who are the registered Data Controller for this purpose. East Herts Council registration number is ‘Z6717508’ and the entry can be found on the following link:http://www.ico.gov.uk/ESDWebPages/search.asp
You can email email@example.com with any queries regarding your booking. They will pick your email up on Tuesday.
For non-booking related enquiries, please call our general admin line on 01992 504537. You cannot book tickets via this line.
Bank Holiday opening times may vary.
Performance days: Box Office closes 15 minutes after a performances starts.
Non-Performance days: The Box Office closes at 5pm.
Tickets may be posted to you for a handling fee of £1.00.
Please enclose a cheque made payable to ‘East Herts District Council’, stating your chosen performance, the number and price of tickets you require to: Hertford Theatre Box Office The Wash, Hertford SG14 1PS
You can book online 24 hours a day for most productions at the theatre from this website.
Hertford Theatre does not take reservations
However, if you are booking on behalf of a social group( bookings of 9+ people), please contact the box office on 01992 531500 or email Box.firstname.lastname@example.org
For school bookings, please contact our marketing team on 01992 531593
All tickets and booking fees are non-refundable.
For more information on our Term and Conditions, please click here
Hertford Theatre has no disabled parking. Disabled patrons may be dropped off and picked up outside the theatre. The nearest disabled parking spaces are located in St Andrews Street car park.
The Auditorium can accommodate a limited number of wheelchairs for seated events. Please inform the box office when booking your tickets if you or any of your party will be attending in a wheelchair.
A hearing aid loop system is installed in the auditorium for the hard of hearing.
Unless otherwise stated, all films will have Audio Description, which enables people with visual impairment to enjoy the cinema.
Please ask our Box Office for a headset. We have limited availability of headsets and operate on a first come, first served basis.
There is no Audio Description on Soft Subtitled Films.
Soft Subtitled Films
Soft Subtitling provides much more informationn than "normal" English subtitles and is especially useful for those with hearing impairments. Subtitled Films will not have Audio Description.
Specially designed for children with SEN and Autism, families can enjoy a film without extra stimuli such as queuing, adverts and Front of House annoucements. The lighting will be dimmed and the sound reduced.
If you need a break from the film, there will be a chill-out space available.
Anyone who would benefit from a more relaxed cinema environment is welcome to attend our Relaxed Screenings.
All of the above film screenings are clearly listed in our cinema guide or online.
1. Tickets to an alternative performance of the same production.
2. Credit to the value of the tickets purchased to be used as the booker wishes on a future show at Hertford Theatre.
3. A full refund.
• To make our booking fees as transparent as possible and to meet the requirements of relevant legislation, the £1 per ticket booking fee is built into our prices, so the price you see is the price you pay.
• An additional £1 is payable if you would like your tickets posted.
Why do we charge a booking fee?
Booking fees cover the cost of running the box office, bank charges, computer technology and tickets, ensuring that our customers enjoy the best possible customer service.
•All tickets and booking fees are non-refundable.
Tickets can only be offered for re-sale when an event is sold out. A credit voucher will be issued and the booking fee retained by Hertford Theatre.
Original tickets must be returned to the Box Office at least 24 hours before the performance. To put tickets up for resale please contact the Box Office on 01992 531500.
• Tickets may be exchanged for an alternative performance of the same production for a fee of £1 per ticket. For changes to a more expensive performance, the customer will be charged the difference.
For changes to a cheaper performance, no refund will be given.
Original tickets must be returned to the Box Office before any exchange and at least 24 hours before the original performance. This also applied to seat changes.
• If you have not paid for your tickets to be posted, please show your email confirmation to the Box Office to collect your tickets, at least 15 minutes before the start of the event, with your proof of concession (if applicable).
• In the event of a performance being cancelled ticket holders can book for an alternative performance of the same show/film (subject to availability) up to the seat value on the ticket. Alternatively we can issue the ticket holder with a credit voucher for the value of the original tickets or a refund for the value of the original tickets.
• Once tickets are collected or posted to the ticket holder Hertford Theatre cannot be held liable for any tickets that are lost or stolen. If you have lost your tickets, these can be reprinted at a charge of £1 per ticket.
• Management reserves the right to refuse admission.
• Latecomers may be admitted to the auditorium at a suitable break in performance.
• Photography, video and sound recording, smoking, vaping and the use of mobile phones and pagers in the auditorium are strictly prohibited.
• Only refreshments bought in the cafe/bar are allowed in the auditorium and we request that you respect performers and other patrons when consuming refreshments during an event.
• The event promoter may record or take photographs of performances. However, if it does so, customers will be informed before the performance.
Concessions & Ticket Prices
• Reduced price tickets may be available on some performances and only where stated. Age restrictions may apply. You must select the most appropriate ticket when booking online as refunds are not available. Valid concession eligibility is required for all bookings.
• Tickets for Carers are offered at the concession price only where concessions are applicable.
• Where a group rate is available please contact the Box Office to arrange your tickets.
• Babies 18 months and under may be admitted with a Babes in Arms ticket available from the Box Office on the day of the event. Children older than 18 months will require a ticket and seat. Booster seats are available at the theatre. Please note that not all events allow Babes in Arms. If your baby becomes distressed we expect patrons to leave the auditorium.
• Once any ticket is purchased at full price no discounts or concessions will be made retrospectively.
• We do not take reservations.
• If you are looking to bring more than 9 people to a show or film, please contact our Box Office on 01992 531500.
Some, but not all shows have a group discount. This will be clearly advertised on our website or on the show flyer, but you are welcome to check with the Box Office when you make your booking.
• School groups should contact our Marketing Department to discuss their visit, reserve tickets and arrange an invoice. Please call 01992 531593 or email Rebecca on email@example.com
You can visit our site without telling us who you are or giving us any personally identifiable information.
Hertford Theatre does not capture and store any personal information about individuals who access this web site, except where you voluntarily choose to give us your personal details via email or by using an electronic form, booking or reserving tickets, or enquiring about any of our services.
Any personal data provided to Hertford Theatre will be used for providing you with the information or service you have requested. This data will be processed and stored in compliance with the Data Protection Act 1998. We may also use the information you provide to assess our performance. Where such information is used in a performance report, it will be aggregated and anonymised.
No personal details will ever be included in such a report. We do not pass any of your personal data to outside organisations and/or individuals, except with your express consent or where required for the purposes of fraud detection or prevention.
We do not collect personal information for commercial purposes.
The Hertford Theatre website uses Google Analytics to help analyse how users use the site.
This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for Hertford Theatre.
Hertford Theatre will not use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Hertford Theatre will not link, or seek to link, an IP address with the identity of a computer user.
When you buy a ticket, the online ticket system needs to use a cookie to process your ticket order. This cookie is deleted when you leave the ticket system
Hertford Theatre operates as a service/department of East Herts Council, who are the registered Data Controller for this purpose. East Herts Council registration number is ‘Z6717508’ and the entry can be found on the following link: http://www.ico.gov.uk/ESDWebPages/search.asp
Our closest car park is in St Andrew Street, Hertford. It is quite a small car park that is pay-and-display until the evenings. We are linked to the car park via a footbridge along with Hertford Castle Grounds.
For a map of all car parks in Hertford, click here.
Yes! Hoorah! Gift Vouchers can be purchased via our Box Office on 01992 531500.
Hertford Theatre has no disabled parking. Disabled patrons may be dropped off and picked up outside the theatre. The nearest disabled parking spaces are located in St Andrews Street car park.
Yes- a hearing hoop is available. To use this facility please ask at the Box Office for a receiver which can work with supplied headphones or your own hearing aid. The Box Office staff can explain how to use them.
If you would like to enquire about getting your show put on at Hertford Theatre, please contact our director, Rhys Thomas. Click here to view his profile.
The entire complex is available for hire. In the first instance, please contact Rhys Thomas, Director, to discuss your requirements at firstname.lastname@example.org
We are mostly located on a flat ground floor, but where needed, there are ramps to get around. Unfortunately, our auditorium does not have a lift, but if you would like to see a show and you are in a wheelchair or have limited mobility, please contact the box office who will arrange seating for you. You need to arrange this at least 72hrs before your visit to Hertford Theatre.
We have a café during the day that serves a wide selection of hot and cold drinks along with light lunchtime options and snacks.
On performance nights only, our café becomes a bar and we serve a full range of alcoholic drinks and light snacks for before a show and during the interval.
Hertford is the county town of Hertfordshire, but is a relatively small town. It is a friendly place with lots going on, especially for families. There are other arts and heritage organisations that we work closely with, including Hertford Museum, Hertford Library and Courtyard Arts.
There are very few high street chains and lots of small, friendly local businesses. There are 3 secondary schools in Hertford and 7 primary schools.
There are lots of cafes in Hertford and a few boutique hotels including The Salisbury, Hertford House Hotel and Number 1 Port Hill.
Hertford has 2 stations, both with regular trains into London Kings Cross, Finsbury Park, Moorgate and Liverpool Street. The journeys take roughly 1 hour.
There is a taxi rank outside the theatre with local firms operating late into the night.
For eating before an evening performance, there is a wide choice of wonderful independent restaurants, along with some well-known chains. They are all in a short walking distance of Hertford Theatre.
To explore these restaurants and see what's on offer, please follow this link.
We have no disabled parking at Hertford Theatre.
Hertford Theatre often hosts productions that are relevant to national curriculum texts, or are useful to drama and literature students. Where productions provide teachers' packs you will be able to find them here.
As a venue, here are some useful points for visiting teachers and schools:
Coaches and Minibuses
If travelling by coach or minibus, you can drop your school party off right outside Hertford Theatre in our car park area. It is off the main road and students can make their way safely to our foyer.
Lunch at Hertford Theatre
If the performance your school group is attending runs over lunchtime, you are welcome to stay and eat packed lunches in our River Room or Studio (availability permitting).
Meet the Director and Backstage Tours
We want students and teachers to understand what goes on behind the scenes in a busy theatre. Our director, Rhys Thomas offers Q&A sessions to school groups and accompanied tours around the inner workings of Hertford Theatre. If you are interested, please contact Rhys via his profile here.
If teachers would like to see the theatre and auditorium before bringing their school group to a show and would like to discuss their individual needs, our Marketing and Audience Development Manager, Emma Parlow - regularly meets with teachers for a friendly introduction to the theatre and coffee, either at your school or in our café.
If you have any queries or would like to discuss bringing your school group to Hertford Theatre, please email email@example.com or call 01992 531593.
We look forward to hearing from you!
About Volunteering at Hertford Theatre
We are delighted to be supported by our large number of volunteers who assist us with the front of house operation of performance and cinema evenings.
Our volunteer stewards assist the Front of House Manager in welcoming and dealing with enquiries from all our patrons to ensure the smooth running of the performance.
Our volunteers also make our Christmas decorations from scratch and enjoy lots of other opportunities to get stuck in, including assisting with Hertford Theatre's stand at various fetes and carnivals during the summer, Christmas activities and parties.
Alex AntonisTechnical Manager
Ben CannellFront of House Manager
Emma ParlowMarketing and Audience Development Manager
Steve GriffithsBusiness Manager
Rebecca ButcherMarketing Assistant
Dan SmithTheatre Assistant
Fiona BainesBox Office Co-ordinator
Michael BrooksBox Office Assistant
Liz WaltonBox Office Assistant
Teresa HallCafe Bar Supervisor
Is a place where people can come to feel happier, healthier, safer and proud.
We believe that:
We make a difference. Artistic endeavour and engagement have the capacity to change people’s lives and contribute to a sense of well-being.
We are a catalyst for togetherness and social cohesion.
We play a vital role in developing the cultural and economic life of East Hertfordshire and the people who live here.
We demonstrate this by:
Making and presenting work that impacts on people of all ages through professional performances, participation, education and sheer value-for-money enjoyment.
Maintaining an open, accessible and friendly environment.
Promoting the theatre and its skilled staff to be dynamic partners in the pursuit of positive, social and cultural change.
Pursuing pathways to new audiences by breaking down the barriers to attendance and engagement wherever possible.
Fostering creativity, diversity and inclusivity in all we do.