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How to Book

By phone and in person:

Telephone: 01992 531500
Tuesday - Saturday: 10am - 5pm

Our Box Office and Café are closed on Mondays.

You can  email with any queries regarding your booking. They will pick your email up on Tuesday.

For non-booking related enquiries, please call our general admin line on 01992 504537. You cannot book tickets via this line.

Bank Holiday opening times may vary.

Performance days: Box Office closes 15 minutes after a performances starts.

Non-Performance days: The Box Office closes at 5pm. 

Tickets may be posted to you for a handling fee of £1.00.

Please enclose a cheque made payable to ‘East Herts District Council’, stating your chosen performance, the number and price of tickets you require to: Hertford Theatre Box Office The Wash, Hertford SG14 1PS

Online: 24 hours

You can book online 24 hours a day for most productions at the theatre from this website.


Hertford Theatre does not take reservations

However, if you are booking on behalf of a social group( bookings of 9+ people), please contact the box office on 01992 531500 or email

For school bookings, please contact our marketing team on 01992 531593


Refunds and Exchanges

All tickets and booking fees are non-refundable. Tickets can only be offered for re-sale when an event is sold out. A credit voucher will be issued and the booking fee retained by Hertford Theatre.

Tickets may be exchanged for an alternative performance of the same production for a fee of £1 per ticket. Original tickets must be returned to the Box Office before any exchange and at least 24 hours before the original performance. This also applies to seat changes

Once tickets are collected or posted to the ticket holder, Hertford Theatre cannot be held liable for any tickets that are lost or stolen. If you have lost your tickets, these can be reprinted at a charge of £1 per ticket.

Access for All

Hertford Theatre has no disabled parking. Disabled patrons may be dropped off and picked up outside the theatre. The nearest disabled parking spaces are located in St Andrews Street car park.

The Auditorium can accommodate a limited number of wheelchairs for seated events. Please inform the box office when booking your tickets if you or any of your party will be attending in a wheelchair.

A hearing aid loop system is installed in the auditorium for the hard of hearing.

Audio description is available for most films screened at Hertford Theatre. An audio description kit can be reserved prior to your visit via the Box Office. 

Bad Weather Policy

In the unlikely event we cancel a performance because of seasonal bad weather, we will inform all bookers with as much notice as possible and offer one of the following:

1. Tickets to an alternative performance of the same production.

2. Credit to the value of the tickets purchased to be used as the booker wishes on a future show at Hertford Theatre.

3. A full refund.