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Meet the Team

Meet the Team


Rhys Thomas


Rhys is responsible for all aspects of the theatre and its work but most importantly, he plans the programme of cultural events taking place in the theatre, gallery and studio. If you would like to present your work at Hertford Theatre, have a chat with him!

Rhys has worked at Hertford Theatre since 2010 and before that was a freelance director of theatre productions and an acting teacher throughout the UK and abroad. He says he has been very lucky to work with some very talented people in some amazing places around the world.


Ben Cannell

Front of House Manager

Ben looks after all public areas of the theatre, managing the Box Office, Café/Bar and Foyer.  He is responsible for looking after all members of the public whilst they visit the theatre. He also looks after the River Room and our wonderful team of volunteers.

Ben has worked at Hertford Theatre since 2010 and has previously worked as a manager at Marks and Spencers.


Janavi Kramer

Assistant Front of House Manager

Janavi works alongside the Front Of House Manager, ensuring all events and performances run smoothly and to a high standard.
She primarily focuses on working with the lovely volunteers and maintaining the great customer experience received at Hertford Theatre.

Janavi completed her BA and MA in Physical Theatre at St. Mary’s University College, and has since worked at venues such as the Rose Theatre and UHarts


Teresa Hall

Cafe Bar Supervisor

Teresa is our full time café and bar supervisor and works closely with Ben to ensure the running of our café and bar goes smoothly.  Full of great ideas for new sandwiches, drinks and offers, Teresa is responsible for making all drinks and snacks and working with her team of part time café assistants.

Teresa has worked at in our café since 2013 and previously volunteered at Hertford Museum.


Gemma Bates

Café and Bar assistant

Gemma is our part time café and bar assistant and assists Teresa in the smooth running of the café.

She previously worked at the Barbican Art Centre in London and as a Barista making coffee for Small Batch in Brighton, which is what she loves to do!


Fiona Baines

Box Office Co-ordinator

Fiona is responsible for overseeing the running of the box office ticket sales. She has worked here since the launch of Hertford Theatre and previously when the venue was Castle Hall. 



Michael Brooks

Box Office Assistant

Michael is responsible for assisting on the Box Office, taking all manner of bookings and ensuring patrons have a great start to their theatre experience.

He has worked with us since Autumn 2013 and previously worked as cabin crew.


Liz Walton

Box Office Assistant

Liz is responsible for assisting on the Box Office, taking all manner of bookings and ensuring patrons have a great start to their theatre experience.

Liz has worked here since Summer 2013 and previously worked at the BBC negotiating with composers and publishers.


Emma Parlow

Marketing and Audience Development Manager

Emma makes sure word gets out about the shows and activities we have here at Hertford Theatre and is responsible for the website, theatre brochure and all the publicity material that the theatre produces.

Emma has worked at Hertford Theatre since 2010 and prior to that worked at Tower Bridge and The Barbican Centre, both in London.



Rebecca Butcher

Marketing Assistant

Rebecca assists Emma in all things marketing and publicity and looks after our social media pages and school bookings.
She has worked here since late 2012 after finishing her degree,


Alex Johnston

Technical Manager

Alex has spent the last 10 years freelancing in the worlds of theatre, circus, music and live events.
Recent contracts include World Economic Forum, Red Bull, SLX and Watford Palace.


Dan Smith

Technical Theatre Assistant

Dan assists in all technical aspects of the theatre and started working here in 1996 as a casual.
He joined us fulltime in 2011 and has previously worked as a model maker in theatre and film.


Alex Jones

Technical Theatre Assistant

Alex started in here in June 2018 and worked at a print in company in Baldock before joining Hertford Theatre.
Before that studied music at Brighton Institute of Modern Music.

Responsibilities at the theatre include assisting in all aspects of lighting, cinema and sound.


Hazel Hawkins

Technical Theatre Assistant

Hazel joined Hertford Theatre in November 2018 and looks after our cinema administration.

Hazel worked previously as a Travel Manager for Konica Minolta and as a Vehicle Graphic Designer. She now freelances as an Illustrator alongside her work for the theatre.