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For COVID-19 related information and questions, please click here

Where is the closest car park?

Our closest car park is in St Andrew Street, Hertford. It is quite a small car park that is pay-and-display until the evenings. We are linked to the car park via a footbridge along with Hertford Castle Grounds. For a map of all car parks in Hertford, click here.

Does Hertford Theatre sell Gift Vouchers?

Yes! Hoorah! Gift Vouchers can be purchased via our Box Office on

How can I redeem my Gift Voucher or Credit Voucher?

You can use the code on your Gift Voucher or Credit Voucher to pay for tickets in part or in full online. Click here to read our simple guide.

Can we guarantee disabled parking at the theatre?

Hertford Theatre has no disabled parking. Disabled patrons may be dropped off and picked up outside the theatre. The nearest disabled parking spaces are located in St Andrews Street car park.

Does the theatre have a hearing aid loop/facilities?

Yes- a hearing hoop is available. To use this facility please ask at the Box Office for a receiver which can work with supplied headphones or your own hearing aid. The Box Office staff can explain how to use them.

Does Hertford Theatre offer concessions? What is a concession?

We offer concessions on selected shows and films. Concessions are for the following: People aged 60yrs+, Students (with a valid student card), Disability, Carers, Children under 16yrs

Family tickets are available on some shows. These are for 4 people and must include at least 1 child under 16yrs.

Do we accept the HAND card?

Yes we do but ID is required. Please show your HAND card to the Box Office when booking or collecting tickets.

How can I get my show on at Hertford Theatre?

If you would like to enquire about getting your show put on at Hertford Theatre, please contact our director, Rhys Thomas. Click here to view his profile.

The entire complex is available for hire. In the first instance, please contact Rhys Thomas, Director, to discuss your requirements at

Do you offer children's birthday parties?

Yes! Please email our Front of House Manager Ben who will be able to discuss this with you and our various party packages/catering options.
Alternatively, follow this link for more information. 

We also offer film party packages in our River Room. Please follow this link for more information.

Is there disabled access?

We are mostly located on a flat ground floor, but where needed, there are ramps to get around. Unfortunately, our auditorium does not have a lift, but if you would like to see a show and you are in a wheelchair or have limited mobility, please contact the box office who will arrange seating for you. You need to arrange this at least 72hrs before your visit to Hertford Theatre.

What food do you offer?

We have a café during the day that serves a wide selection of hot and cold drinks along with light lunchtime options and snacks.

On performance nights only, our café becomes a bar and we serve a full range of alcoholic drinks and light snacks for before a show and during the interval.

What is Hertford like?

Hertford is the county town of Hertfordshire, but is a relatively small town. It is a friendly place with lots going on, especially for families. There are other arts and heritage organisations that we work closely with, including Hertford Museum, Hertford Library and Courtyard Arts

There are very few high street chains and lots of small, friendly local businesses. There are 3 secondary schools in Hertford and 7 primary schools.

There are lots of cafes in Hertford and a few boutique hotels including The Salisbury, Hertford House Hotel and Number 1 Port Hill

Hertford has 2 stations, both with regular trains into London Kings Cross, Finsbury Park, Moorgate and Liverpool Street. The journeys take roughly 1 hour.

There is a taxi rank outside the theatre with local firms operating late into the night.

For eating before an evening performance, there is a wide choice of wonderful independent restaurants, along with some well-known chains. They are all in a short walking distance of Hertford Theatre.

To explore these restaurants and see what's on offer, please follow this link.