Covid-19 Information and FAQs
To ensure your visit to Hertford Theatre is safe and enjoyable, we've outlined some of the changes below and tried to answer any questions you may have.
This is new ground for us and we've worked really hard to make sure everything is ready and in line with Government guidelines, but things may still change.
We're looking forward to welcoming you back, when you feel ready, to your local theatre.
Our cafe is operating with contactless payments only.
In line with government guidelines, the wearing of facemasks whilst in the cinema/theatre is mandatory from 8th August 2020.
By purchasing a ticket you understand you must wear a facemask whilst in the building and during the film/performance.
If you arrive at the theatre without a facemask you will not be permitted into the building and will not be entitled to a refund or credit.
Children under 11 do not have to wear a facemask. You can remove your facemask briefly to eat and drink.
You can read full information about those who are exempt from wearing a facemask, when to wear it and more by clicking on the Government website here>>>
All bookings must be made online at www.hertfordtheatre.com. Our Box Office will not be open to take bookings or enquiries, in person or via telephone.
All tickets and booking fees are non-refundable, but we have updated this policy in line with COVID-19.
If you are unable to attend your event due to displaying symptoms, self-isolating or being to isolate, you must inform the Box Office 24hrs before your event in order for this to be processed. You must inform the box office by emailing them at firstname.lastname@example.org with your full contact details and order number.
We are not currently printing or posting any tickets, so please either print your ticket at home or have your digital ticket on your phone ready for when you arrive at your event.
You'll recieve a confirmation email when you book and then a few days before your visit, a reminder email.
Our seating plans have been formulated with social distancing measures to protect everyone visiting.
We have looked at our booking patterns and have designed seating plans based on the data we have.
If your group is larger than the seats we have placed together e.g you are coming with 6 people, you will need to look for a group of 4 and a pair or 2 groups of 3.
If you have any questions, please email email@example.com
Are you a wheelchair user and require a wheelchair space?
Please contact a member of our team on firstname.lastname@example.org or call 01992 504537 at least 72hrs before your desired event.
CLEANING & SAFETY
Hand sanitising stations will be dotted around the building on wall mounts. We expect our customers, staff and volunteers to make use of these whilst inside the building.
We expect customers, staff and volunteers to thoroughly wash their hands after using the toilet.
Our cleaning standards were already high before the pandemic, but will be enhanced by a cleaning programme designed to clean and sanitise the high touch points within the auditorium after each event, including all seats being treated with an upholstery sanitiser after each event.
Our whole building is cleaned thoroughly each morning.
All staff have been trained to follow health and hygiene regulations.
We have screens in front of our Box Office and Café.
ARRIVAL & YOUR VISIT
Hertford Theatre will only be open to customers attending an event in the next 30 minutes.No other customers will be admitted into the building.
Please ensure you arrive by the time stated on your ticket, otherwise you risk not being able to attend your event.
You will need to queue on the markers outside the building and will need to use the one way system when entering the building.
A member of staff will check your ticket at the Box Office and you can then proceed to use the toilets, the cafe or enter the auditorium, using the routes we have put in place.
Our Box Office will not be open to take any bookings in person or over the phone. Online bookings only.
Don't worry- our friendly staff and volunteers will be on hand if you have any questions!
When inside the building, we expect all customers, volunteers and staff to respect social distancing and hygiene measures.
The theatre will close between events to allow for a thorough cleaning of all public spaces including the auditorium and enable the team to prepare the venue for the arrival of audiences for the next event.
Our toilets will be open and will operate on a one in, one out policy, monitored by one of our volunteers. Washing your hands thoroughly with soap is expected.
Our Café will be takeaway only and will serve hot and cold drinks, alcohol and packaged snacks.
You will not be permitted to bring your own food and drink to an event, or use any refillable containers.
Please note that our Café will have contactless payments only. No cash payments will be taken.
At the end of your event, we ask you to help by either taking your rubbish home with you or putting it into our bins before you leave.