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Helpful Hints for Families

Helpful Hints for Families

As a family, your visit to the theatre should be as stress-free and enjoyable as possible, creating memories and conversations long after you’ve gone home. We hope this short list will answer any queries you have about visiting us.

Hertford Theatre is committed to being a family friendly venue and we welcome all families.

We do remind families that Hertford Theatre is a place of work and a busy, active theatre and cafe space, not a play area - children should be supervised at all times.

Steps and Access

There are no steps when you enter the theatre or in the general visiting area. There are no steps to get into the auditorium; however you will need to navigate some steps if you are sitting in the tiered seating.

Baby changing facilities and feeding 

We have a toilet for those with disabilities which has full baby changing facilities.

You are welcome to breastfeed or bottle feed your baby in our café area. 

We also offer free tap water which is available at the cafe.

Buggies and Prams

You are welcome to park your buggy at the back of the auditorium when watching a show of film, but we take no responsibility for this. 

There is plenty of room in the café for buggies and prams to move around easily.

We have booster seats available at the back of the auditorium for small children.

These operate on a first come first served arrangement- simply collect one on your way in and return it on your way out!

Bringing Babies to Hertford Theatre

We want your whole family to be able to enjoy our wide variety of shows. 

We offer ‘Babes in Arms’ tickets on many of our shows, simply enquire at the Box Office. 

These tickets are free and are issued for fire regulations only.

They are suitable for babies that are not going to be sat on their own, so we advise these are children under 18 months old.

We have Parent and Baby screenings of films, which are suitable for parents and babies to watch and to not worry if babies need feeding or walking around.

Any other show, we ask that if your baby is crying that you take the baby outside the auditorium where you can soothe them without disturbing other patrons.

Relaxed Screenings

Our Relaxed Screenings have been specially designed for children with SEN and Autism.  

Enjoy the film without extra stimuli such as queuing.  There will be a chill out space available in case you need a break from the film.

The lighting will be dimmed and the sound will be reduced.   We won’t show ads or trailers before the film and there will be no loud Front of House announcements.

Need to plan your visit in advance?

Download our Social Story to help familiarise yourself with your visit to Hertford Theatre.

Email with any questions about your visit.

Looking for somewhere to have a party for your child?

We offer film party packages in our River Room. Please follow this link for more information.

You can also hire our River Room and book one of our birthday party packages. Click this link for information.